Frequently Asked Questions

You can easily place your order directly through our website! Simply browse our menu, select your favorite cookies, packs, or milkshakes, add them to your cart, and proceed to checkout.

For large catering orders or special requests, please visit our Catering & Events page or Contact Us directly.

We ship nationwide across the USA! We also offer local pickup and delivery options within the Dacula, Georgia area.

You can find detailed information about processing times, shipping costs, estimated delivery times, and our procedures for warm weather shipping on our Shipping Policy page.

We offer a Gluten-Free Coconut Kisses cookie! However, all our products are prepared in the same kitchen where common allergens like wheat, dairy, eggs, soy, peanuts, and tree nuts are present.

While we take precautions, we cannot guarantee against cross-contact. If you have severe allergies, please exercise caution. You can view more detailed information on our Allergen Info page.

Our cookies are baked fresh and are best enjoyed within 2-3 days of receiving them for optimal softness and flavor.

Store them in an airtight container at room temperature. You can also freeze them for longer storage! Simply thaw at room temperature or warm them slightly in a microwave or oven when ready to enjoy.

Due to the perishable nature of our products, we typically do not accept returns. However, your satisfaction is very important to us!

If there is an issue with your order upon arrival (e.g., damaged, incorrect items), please contact us within 24 hours with photos if possible, and we will work with you to find a suitable solution. Please see our full Refund Policy for details.

Absolutely! We love catering for parties, weddings, corporate events, and more. Please visit our Catering & Events page to learn more and submit an inquiry.